wrong bill

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  • Problem
  • Updated 5 years ago
  • Solved
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okay, my name is liam and i live in bc, and i am on the 50$ per month plan, plus 5$ a month for the phone.but apparently my bill is 60 bucks a month before taxes, and before the five bucks and im under my 500mb of data. what is this!?
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Liam Clovis

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  • confused, not what i signed up for

Posted 5 years ago

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John Burke, Mobile Master

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Are you per chance on Tab Medium? It has a monthly contribution of 5$ to help pay off your Tab faster.
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Chris Petersens

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He said he is paying $5 for the phone, so i'm sure that's tab medium.
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Chris Petersens

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Sounds like you are on canada wide data $50. If you want to post a screen shot of your bill without your personals we can help further but at this point I would be just guessing the extra comes from some other feature or extra usage somewhere.
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Jorden, Mobile Master

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Could also be proration.

You always pay a month in advance for your service. If this is your first bill there will also be a partial month of charges on the bill as well (From your activation date until your billing date). For a bill to jump from 50-60 you would have activated about 6 days before your billing date.
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Liam Clovis

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Jorden, Mobile Master

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It appears to be your first bill so it's likely proration. Log into your account on a computer to see if it looks similar to this (you need to see your PDF bill not a summary which the app does not provide). Here is how it looked on my first bill.

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Liam Clovis

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It can't be proration because I got the phone on august 16. The bill is for august 16 to September 15 I'm pretty sure
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Liam Clovis

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Oh ok thanks
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Jorden, Mobile Master

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I assume proration was the case?
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Liam Clovis

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Yeah I think so
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Humberto Giambrone

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Why was this listed as solved when it wasn't definitely solved yet?
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Chris Petersens

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99% it's guaranteed to proration. So, indeed it was solved. :-)
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Zaphod Beeblebrox

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It seems like it IS proration if you got the phone on the 16th. What does it tell you the BILL DATE is? (not the due date which seems to be September 16th}
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Liam Clovis

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Liam Clovis

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So proration, right?
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Marcus Fenix

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Yes

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