Wrong Name

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  • Question
  • Updated 3 years ago
  • Answered

On my Koodo account it has my wife's name listed. She has nothing to do with my account and I don't know why her name is there. How do I get this changed back to my name?

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Kelly Nicholls

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Kelly,

You will need to call Koodo and explain the situation to them. Typically to transfer an account into the name of a new person, it will cost 10$.
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Kelly Nicholls

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Thanks, but I don't understand why it would cost $10? I logged onto my account one day and it's her name instead of mine.

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5s

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Did you recently add your wife to your account?
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Mathieu, Mobile Master

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Are you sure you logged into your account and not her's by mistake?
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Kelly Nicholls

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Yep. It's her name, my cell number. There is no sign of her cell number on my account 
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Mathieu, Mobile Master

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Well typically a name can't just appear as account holder. Especially since you need to get the credit check done and provide some identification. Give Koodo a call, they can take a look at it and see what's up and guide you from there.
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Kelly Nicholls

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I thought it was strange too. I don't know how or why. I'll stop into the store and talk to them. Thanks for your help.
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Mathieu, Mobile Master

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Usually these things can only be done over the phone and not at store level.

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