wrong email for add-on confirmation

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  • Updated 3 years ago
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A while back I changed my email address. Today I used self-serve on my phone to get some US roaming/services for trip. The confirmation was sent to my old yahoo email address and not my current gmail address. I logged into Koodo on my laptop and all info is accurate. Why does Koodo not use current account info to send notifications. I don't use this yahoo email anymore!!
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Posted 3 years ago

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Robert, Mobile Master

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Make sure the email is the good one on self serve. If it isn't give Koodo a call and explain your problem so they can fix it!

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