wrong email for add-on confirmation

  • 1
  • Question
  • Updated 3 years ago
  • Answered
A while back I changed my email address. Today I used self-serve on my phone to get some US roaming/services for trip. The confirmation was sent to my old yahoo email address and not my current gmail address. I logged into Koodo on my laptop and all info is accurate. Why does Koodo not use current account info to send notifications. I don't use this yahoo email anymore!!
Photo of Cheryl

Cheryl

  • 70 Points

Posted 3 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 107,602 Points 100k badge 2x thumb
Make sure the email is the good one on self serve. If it isn't give Koodo a call and explain your problem so they can fix it!

This conversation is no longer open for comments or replies.