wrong email address

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Notifications are still being sent to an old email address that I haven_'t used in 2 years. When I check my profile, only my current email address is listed. How is this possible, and how do I stop them???
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Sandy

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Posted 2 years ago

  • 1
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Chadwick, Mobile Master

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If the correct email is showing in self serve, than you may have to contact customer care tomorrow for help.
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Melissa, Employee

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Hey Sandy! What type of notifications are being sent? Notifications advising that your bill is ready, changes to your account or other types of notifications? Can you make sure that the notifications are for your current Koodo account? Let us know :)
(Edited)
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Ivan, Mobile Master

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Are you talking about billing notifications, or Community notifications?
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Sandy

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The last one was a notification about changes to my account because I recently changed the credit card that pays the bill.
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Anna

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That probably means that you provided us that email during the activation process, and it was never changed in your account. You can send us a private message on Facebook or Twitter and we'll look into it :) Thanks! 
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Gordon Lam

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What if I don't have facebook or twitter accounts??
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Melissa, Employee

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Hey Gordon! If you don't have a social media account you can contact our customer service team over the phone if you're having issues with self-serve.  If it's a different issue, feel free to start a new topic on the Community for additional assistance.  Thanks!