Wrong amount billed

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If the data charge of 5.00 was applied right on the same day that I upgraded to a new phone, I don't think I should have to pay it. I asked the Koodo employee who was setting up my new phone that I wanted the data shut off through the company ( not just in the phone's settings) since I did not intend to use it at this time.
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Marilyn Carroll

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Posted 4 years ago

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To my knowledge, the bill shows data usage as one lump sum, for the amount of data used and corresponding cost. For example, 200MB $10. If you can indicate that usage in question was related to the same time as your upgrade, call into care to discus it. *611 it's a free call from your phone

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