Wrong account number self serve

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  • Updated 9 months ago
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I opened a plan a week ago. Now I want to register for a self serve account to update my contact details and enter my payment info. It asks me for a 8-digit account number, yet the one appearing on my form is 9-digit and if I enter it it gives me an error. What do I do to open my selfserve account now?
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Duco Heijs

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Posted 2 years ago

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Sophia, Mobile Master

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Is this the number you were looking for? You can find it on your agreement:

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Roy Wristen

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Now, what if I entered the wrong account number and now it is 'waiting for approval' for an account that isn't mine?
In particular, I got my phone and it had the flyer saying 'go to self serve and make an account' which there it said 'provide your account number' so I looked around and found the packing slip which has an account number on it so I used that one. I then later found out that I had to wait for the agreement to show up before I would have my actual account number.