would like an answer to my question

  • 2
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

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well I have been trying for months to log in on line but your network is down or its temperaraly un available why is this like I can understand a week but not months what is the problem with your online
Photo of Wayne Aumell

Wayne Aumell

  • 70 Points
  • sad and disapointed

Posted 3 years ago

  • 2
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Dennis, Mobile Master

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I have been able to access self serve without issue.

Have you tried clearing your browser's cache?
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Tayeb A, Employee

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Hey Wayne,

Have you tried to contact our Customer Service about this? Our new website is optimized for Chrome (http://koo.do/1KAU1Yu) Firefox (http://koo.do/1HZeExD) & Internet Explorer (Installed by default on PC). You can give it another try with the latest version of one of these browsers (try clearing the cache and deleting cookies if you were already using Chrome, Firefox or Internet Explorer).

Please call *611 from a Koodo phone or 1-866-995-6636 if you still need help, we'll take it from there.

Our hours of operation are:
Monday – Friday: 9am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

We look forward to assisting you Wayne!

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