Worst System in the service of self serve...

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  • Updated 10 months ago
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So I went online the other day and bought a Sim Card and a Plan via the Koodo site... Sadly they are strange they force ID like my drivers license and I went ahead and did that anyways... I am using my own Phone I would of liked to pay ahead but they don't seem to actually offer good packages that way once again don't understand...

So either way filled it all out I got it today in the mail.

I got a Sim card.
A paper telling me to go to the self serve site
and a paper telling me I got the 2 above items.

Once I filled out the info (very little) on the site it asked for an account.... Either from an Agreement or Bill. WAT? Neither of these items I have gotten yet.. Just the invoice of the online order no billing anything...

Either way I confirm my email and clicked login and got this error:

Forbidden You don't have permission to access /account/selfserve/noattachments on this server.

WTH...

Okay so I can't see to do anything so I will talk to phone support.. After talking to them they said I have to register from the store that is how it is.. WHY? The whole point of me spending entire weekend and then some was to get the simcard and do it all from home. Make it worse been to walmart 3 times in between this....

Why is my service not working? Why did I not get an account number? Why were you fishing for all my information then accept it to then force me to go to a store and show photo ID?

What is the whole point of self serve if we can't actually self serve?

The lady said this is all normal....

Seems a bit messed up to me.

Any info and answers on this would be great.
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Kane Hart

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Posted 11 months ago

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Wade Parsons

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Im having some of the same issues.So far Koodo is terrible
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Kane Hart

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I just don't get how they market as the hey we know your tired of us holding your hand and forcing it so here we go oh wait never mind back to holding our hand or no deal for you lol.
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Ranjan, Official Rep

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Sorry to hear about the rough start. When you placed the order online, you would have provided an email address to activate your self-serve profile. In order to validate your account initially, you need to follow the steps outlined in the profile creation email, which would have been sent to the email address you provided. If you bypass that step and attempt to create a profile on your own directly on the self serve site, the system will not allow you, because the initial profile creation process has been initiated but hasn't been completed.

Check your inbox for that email (check your spam folder as well, in case it landed in the wrong folder), and follow the steps from there.
If you still experience issues, shoot us a private message on Facebook (use the 'F'/Facebook icon at the bottom of this page). A rep can verify that you're the account owner and help reset the profile for you from there. You won't need to visit a store. 
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Kane Hart

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I got the email less then 2 hours ago now kind of off:


Now here is the issue last night I created an account and got this:


Fine it's activated for sure but when I login to the self serve site to activate I get this:
koodomobile.com/selfserve


Okay fine I saw a email on this here:



I click the Link here and I get this:


What the heck lol. I'm happy to finally see my account email coming in a bit late but NO system on earth should of let me created a 2nd account with the same email let alone break it when I login. Now I can't do anything on my end at all.

Thanks,
Kane
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Kane Hart

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Does anyone know how many days to get support through facebook? Damn this now even more annoying I actually got account info since now I can't do anything but wait. 
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Allan, Mobile Master

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From personal experience and from others on the forum, usually they message back within a couple of hours (within hours of operation), if not, at least within 24 hours.
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Alison Brownrigg

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So two weeks ago this happened, and today it just happened to me. Why hasn't this been fixed yet that still other customers are running into the same issue. I have reached out Koodo via FB messenger and FB page. I can't find any answers online to help me. Next I will have to borrow a landline and call customer service. The store can't help me until I get my online account set up. So frustrating.
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Sophia, Mobile Master

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They will get back to you on Facebook, Alison. That said I'm sorry it happened to you!