WORST Customer disservice EVER

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Why can't customer service ever hold up to the arrangements that they make?
I'd requested a call back to speak to a supervisor as I'd went to the US and went over my roaming package... I needed an extension for 1 day to not get suspended. The rep said he couldn't but his supervisor may be willing to. And he'd have his supervisor call me back within 20-30 mins... No call back.. So I called in 3 hours later and had been told to expect a callback in 3-4 hours... Again no callback. So this morning my account was suspended and I paid of my full balance. But WTF koodo? You customer service is so shitty that you couldn't call someone back to make an arrangement for 1 day? Shittiest customer service EVER.
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Posted 3 years ago

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Hey Jody,

Thanks for reaching out. Please note that this in no way should reflect the type of customer service we stand for. Would you mind sending us an email to: http://koo.do/YqucV0 select "social media", this way we'll be able to access your account and take a closer look into this. Thank you.

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