Wording Change: "Unlock Phone" to "Get Unlock Code"

  • 16
  • Idea
  • Updated 3 years ago
  • Under Consideration
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Option no longer available via SS

In self serve it needs to be made clear that when you pay to unlock your phone, the act of paying doesn't actually do anything but generate your unlock code and there WILL be additional steps you need to take.

Two people this week we're surprised that the unlock service they paid for had not unlocked their phones.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
  • Ralph Cirella's berry

Posted 4 years ago

  • 16
Photo of Curtules

Curtules

  • 19,666 Points 10k badge 2x thumb
This is a good idea, but the only way to get an unlock code is by calling Koodo anyway. The agent that processes the request should be able to inform the customer of the actual steps before applying the unlock fee.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
For a long time now. I never understood how people working for koodo are not as familiar with how their own systems work. I would have thought all reps would have a koodo phone and therefore an account to use online so they can see exactly how things work.
Photo of Sal Moore

Sal Moore

  • 70 Points
I'm possibly in the wrong place but here goes lol, you can't unblock a contract phone anymore can you?
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Yes you can as long as you meet some criteria:
You need to be a customer for at least 90 days with no late payments.
Photo of Sal Moore

Sal Moore

  • 70 Points
My mum brought a phone from a man on the market at Christmas time (7 months ago) and it has just recently stopped working... She has rang T-Mobile and they're saying that the phone is blacklisted as stolen and cannot be unblocked! Is there any way around this as my mum has lost out on money which doesn't seem fair.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
It's also not fair that someone stole the phone from someone else. There is no way around a blacklisted phone. Contact tmobile and let them know you have the phone, they may be able to contact the previous owner whom has no doubt replaced their phone by now. Maybe they won't want their phone back. Idk but worth a try.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
@ Chad Excellent idea. Half the time the trouble is with how companies word things. I can totally see how people misinterpret the current copy.
Photo of Ivan

Ivan, Mobile Master

  • 96,382 Points 50k badge 2x thumb
Since the spammer revived this, I thought it prudent to add that the suggested phrasing change doesn't work with iPhones as they're not unlocked by code but rather via an iTunes recovery.

This conversation is no longer open for comments or replies.