won't receive text from iphone user

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  • Updated 4 years ago
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I just replaced my iphone 4 for a blackberry z10 everything works except if a iphone user send me a text I dont receive it.

I tried with my wife and son and they have to physically switch it to "send as a sms"

how come it doesnt work with iphone user?

I tried turning off (the i message) on my the other phone, still doesn't work.please help
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Gaetan Jerome

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Posted 4 years ago

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The Iphones are the issue if they have to physically select to "send as sms", it means they are always sending as imessage if not.
Usually can resolve if :

-They switch off imessage, in both facetime and imessage.(under settings)
-Hold both buttons of Iphone until the apple appears, and let go.
-Once boots, turn Imessage and facetime back on.

Also have them delete and readd your contact, could also resolve.

Hope this helps.
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Daniel Kim, Mobile Master

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Unfortunately sometimes the imessage to sms converting doesn't work all the time. Your other friends may need to physically change it to send as sms as well.
EDIT:responded too late
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Timo Tuokkola, Mobile Master

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Your old iphone is still registered with imessage. Contact apple support and get them to clear their records. It'll take a couple of days, but if you don't call them it can take up to 45.

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