won't eccept phone number

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  • Question
  • Updated 5 years ago
  • Answered
Can't get my phone number accepted will not accept
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Randy Ebbett

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Posted 5 years ago

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Mayumi, Mobile Master

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Did you just activate your account?
We need a little more information...
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Randy Ebbett

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trying to set up account so i can view bill . first time activating self serve
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Some random Mobile Master, Mobile Master

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Randy, most likely the rep who activated your account already set you up with Self-Serve (that's why it won't accept your phone number a "second" time). They asked you for an email address at activation, use that same email address and try to log in. It may just work! It did for me when I joined, I never had to actually "create" my Self-Serve account, the rep did it before I even knew it existed. Try it!
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Mayumi, Mobile Master

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Do you have a monthly plan or prepaid plan?
There are 2 different set ups.

If you have a monthly plan, try this link
https://secure.koodomobile.com/accoun...

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