Won't find Koodo as a provider anymore!

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  • Updated 1 year ago
Won't find Koodo as a provider! A few days ago we drove across from AB to ON and two days ago my phone stopped working. It won't find Koodo as a provider and there is only emergency calls avaiable. Went to Koodo here in Sault Ste Marie. Took out sim, rebooted, got a new sim.. nothing worked! I really need my phone and i cant call home or nothing. My phone was unlocked when moving to AB. Worked good. All i had to do was to change the APN, and so on, for my HTC 620. That is still there and still same information. I need help!!! I really need my phone! Can't call home or nothing.
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Martina

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  • frustrated!

Posted 1 year ago

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Mathieu, Mobile Master

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Hi Martina,

Double check your APN settings at this link. You shouldn't have any issues with coverage...
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Martina

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None of those links worked. I searched for the set up for my phone for koodo and found it there, as well as the average setting.
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BobTheElectrician

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Network mode in mobile network settings should include WCDMA/GSM. That setting may have gone bad. Try toggling back and forth with a reboot in between.

Are you sure that the new SIM was registered with Koodo? If the old SIM went bad, just putting a new one into your handset without getting Koodo to make the serial number change would give you the same grief you are experiencing. The stores often assume you will make the change yourself online. A bad APN will not often affect voice and messaging.

Failing that, you can try a factory reset, but you will lose your photos and other data.
(Edited)
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Martina

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My network including wcdma/gsm. Not sure if the new SIM was registered now... Do I have do go back to the same store? Do it somewhere else? I will try factory reset only for my last option, before I save everything!
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Chad Burr, Mobile Master

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Where did you buy your phone? Did you check the imei to make sure the device wasn't reported lost or stolen?

https://www.devicecheck.ca/check-stat...
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Martina

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My phone was bought in Ireland. Unlocked when moving to Canada and have been working just fine since then up until now when I moved whitin Canada. Didn't check the imei. Would that make a difference or help?
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Chad Burr, Mobile Master

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The fact that your phone is originally from Ireland may actually be your problem. Ireland uses different frequencies than North America. Your phone may only have one of the frequencies required which would explain why you had service before and now you can't find koodo at all.

What's the actual model number of your phone? Settings...about or look under the battery if it's removable.

Edit: if this is the Dual sim version, it's missing the 1900mhz band. It only has the 850mhz band in the HSDPA range. While in most places the 850mhz band is widely used, there are places that don't have it and instead use the 1900mhz band.

If your device can see Rogers EXT (may just show as EXT), try connecting to that as koodo and Rogers have a roaming agreement. Make sure to also turn data roaming on if you are planning to use data on Rogers EXT.

Let us know.
(Edited)
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Martina

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It's a HTC 620. Other model nr I found is BOPE6100. Or OPEE6400. ?
It's not dual SIM. And I don't want to use roaming. And it won't connect to it really. It finds EXT. The customer service at the koodo shop here told me it was no good to use that anyway. I want to use my plan and not get charged for something I didn't want.
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Chad Burr, Mobile Master

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The customer service rep is wrong. There is no koodo service where you are and that's why you're seeing EXT.

You won't get charged anything to xtra to use EXT

See the faq about EXT coverage here (Extended Coverage)

http://help.koodomobile.com/coverage-...
(Edited)
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BobTheElectrician

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EXT is a fed. govt-mandated arrangement that polices how the cell phone companies share and charge for their voice and messaging resources. Where Koodo has no coverage and there is a Rogers tower, you may see EXT in the menu bar: Rogers are forced to offer services to you at no charge. Koodo reciprocates with Rogers customers if there is only a Koodo tower locally. It's all included in your plan, but does not necessarily apply to prepaid customers.

Canada is a geographically big but sparsely populated country. It would be prohibitively expensive to operate needlessly duplicate towers everywhere each brand operates.
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Ivan, Mobile Master

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Canada's not that big when it comes to how our population is distributed. There's no need to cover most of our landmass with cellular service. They have satellite phones if you venture into the unpopulated areas.
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Martina

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I can't see the EXT anymore. Only Rogers and I can't connect. Would I still have my Intl.plan with EXT?
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Chad Burr, Mobile Master

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If you're not seeing EXT, Koodo, or Telus, then you've moved out of coverage. There are huge chunks of the transcanadian with little to no coverage from any provider. You're likely in that area.
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Martina

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I doubt that since my boyfriend have Koodo and have coverage. (Sometimes gets Rogers instead). Sault Ste Marie have coverage, what it looks like on the map and it's not a small place. Why have a Koodo shop in town if they didn't?
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David, Mobile Master

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Here's what I learned from the HTC UK site about your phone:
    • 2G – 850/900/1800/1900
    • 3G – 850/900/2100
    • 4G LTE – FDD: 3, 7, 8, 20 (800/900/1800/2600)
Rogers uses 2G 850 & 1900 - so your phone MAY work on their 2G network. It is not part of the EXT network, as it is exclusive to their brand.
Koodo uses 3G 850 & 1900, so your phone may connect to some towers using 850 MHz technology, but not those with 1900 MHz tech
Koodo uses 4G paired 1700/2100 MHz technology for 4G/LTE so your phone won't connect to any 4G services.

Although SOME of the towers in SSM host an 850 MHz radio, many don't, which would likely be why you're unable to connect to the network, as Chad indicated some hours ago.

Maybe time to search for a new phone.