won't accept my prepaid card

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  • Question
  • Updated 2 years ago
  • Answered
I bought a prepaid card for 35$ and when i went to enter it into my account it says that it is invalid. please help  
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Cranson Thomas

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Posted 2 years ago

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Sophia, Mobile Master

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What type of a card did you try to use? Not all cards work with Koodo....
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Stay away from Vanilla or Ideal Choice prepaid Visa cards. They were being bounced a few months ago due to problems.
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Chadwick, Mobile Master

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I was advised by our liason that prepaid visas will not work. But reps on the phone say if you call and have your address and last name attached to the card, that it shouldn't have a problem. Try calling the company that the card belongs to and do as I suggested above. Then try again with the payment