Won’t let me make self serve

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  • Question
  • Updated 5 months ago
  • Answered
When I tried making self serve account I got this message I I just signed up with Koodo today what should I do
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tyler

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Posted 5 months ago

  • 1
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Goran, Mobile Master

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If you have previously used the email for another Koodo account then that pops up. Even if you're sure you didn't you'll need to send a private message to Koodo via Facebook Messenger or DM via Twitter to get your account reset and you can provide an email address to use to setup your self-serve.
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tyler

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I never have but I’ll message Koodo on Facebook and see what they say thank you
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Bernard, Official Rep

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Hey Tyler, look like the store rep may have taken down your email address incorrectly. They used a 'b' instead of the 'v' in yours. Indeed send us a private message and we'll fix it for you. The folks are still catching up with huge volumes from the holiday, so it might be a little while for a response but they will get to it.  
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tyler

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I am on phone with a rep now , he said the same thing and is fixing it but other issue is I came from Telus so my online account was interfering because you’s use the same servers he is currently deleting that one and creating a new one thank you for your help I would assume this will fix it