With iphone 4S, under system settings, cellular data for current period not reset to 0

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

My son joined Koodo last month, using iphone 4s. Under Settings, Cellular data, it shows total usage and usage for current period. His plan is 200MB data per month. A month has gone by, but the data usage for the current period has not been reset down to zero. Both numbers show his total usage. Should I expect it to?
When I go to the self serve on the Koodo website, the new billing cycle started a few days ago, and the data has been reset. So why isn't this reflected in his phone's settings? Thanks for any help
Mark
Photo of Mark Underwood

Mark Underwood

  • 108 Points 100 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
The cycle in the phone settings would most likely not be matching what the Koodo bill cycle is. This sort of thing is not automatic when you join Koodo.
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
The billing cycle and the allotted data limit have to be program in the iphone manually this is not done automatic.
Photo of Dennis

Dennis, Mobile Master

  • 196,006 Points 100k badge 2x thumb
On an iphone you have to manually remember to reset it at the beginning of your billing period.
There should be a Reset Statistics at the bottom of the Cellular Data screen.
This iphone function is about data used on the phone and is separate from Koodo self serve which states data used during a billing period
Photo of Mark Underwood

Mark Underwood

  • 108 Points 100 badge 2x thumb
Thanks Tyler and Rocky and Dennis for the very quick and useful replies. Much appreciated!
Mark
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
The Italian Stallion is proud to be of some asssitance! Hey yo ADRIAN!
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
Take a look at an app called dataman. I believe it has more functionality and options than the built-in settings.
Photo of Mark Underwood

Mark Underwood

  • 108 Points 100 badge 2x thumb
Took at look and dataman is only $1 on the app store and does what is needed. Will download. Thanks Jonathan!
Mark
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
You can also view your data usage in Koodo's Self Serve app. This one resets automatically and it's free.
Photo of Mark Underwood

Mark Underwood

  • 108 Points 100 badge 2x thumb
Very good, thanks Ivan. I downloaded it. The only downside is that, within a three hour span, my son had to login in again - with my email address and koodo password, to access the information.
Mark
Photo of Jorden

Jorden, Mobile Master

  • 33,404 Points 20k badge 2x thumb
You should be able to set it to remember your log in information.

This conversation is no longer open for comments or replies.