Wireless Code and Koodo Tab

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  • Updated 4 years ago
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Hi, the Wireless Code says that my provider can not change my plan without my consent during the service term and that if they force me to change it, I'd be able to leave without paying any cancellation fees (which is Koodo Tab balance) but my Koodo agreement (which was signed yesterday, therefore subject to the Wireless Code) says "...we won't change your plan without your consent, ***as long as the plan is in market***". What I understand from this is that Koodo can remove my plan from the market and be able to change my (and others') plan to something else whenever they want even though we're on contract (Tab), is that right? Does this mean that Koodo is able to bypass the Wireless Code by calling their contract "Tab" and not giving a definite date for when the Tab balance will become zero? I'm asking because if they' have the right to change my plan without my consent before my Tab balance reaches zero, I'll return the phone and go back to TELUS (same company anyway!).
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Koodo Customer

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Posted 4 years ago

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Chad Burr, Mobile Master

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There is a definite date. That tab must clear 24months after it begins. There's no loophole on that.
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Koodo Customer

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I know that 24 months is the maximum but there's no definite date on the agreement. Tab balance could reach zero before 24 months depending on your bill which makes it a non-fixed term contract and that sentence about plan change makes it look like they're not subject to D.1 in The Wireless Code. I'm concerned about them being able to change the plan whenever they want before my Tab Balance reaches zero, I'm not concerned about when my Tab balance will reach zero.

D.1
When a service provider notifies a customer that it intends to change a key contract term or condition during the commitment period, the customer may refuse the change.
As an exception, a service provider may only change a key contract term or condition during the commitment period without the customer’s express consent if it clearly benefits the customer by either
reducing the rate for a single service; or
increasing the customer’s usage allowance for a single service.

http://www.crtc.gc.ca/eng/info_sht/t1...
Do you pay your bill after you use your wireless service? If so, you use postpaid services, and you have the right
to refuse a change to the key terms and conditions of your contract, ***including the services in your contract, the price for those services***, and the duration of your contract.

As you see, The Wireless Code says they're not able to change my plan without my consent unless the change benefits me during my service term (while in contract) but my Koodo Agreement says as long as the plan is in market which are different things.
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Ahmad

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Let me first start off by saying Koodo has never forced anyone off a plan in the past. What do you want exactly? For Koodo to tell you they won't change your plan during the term of your "contract" (24months)?
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Ahmad

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Regardless, Wireless code trumps anything a carrier can put in a contract that contradicts it
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Koodo Customer

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I want to know if Koodo is allowed to change my plan or not until my Tab balance reaches zero. TELUS agreement says they won't change it no matter what during the term of the contract but Koodo agreement says as long as the plan is in market. Since Koodo is owned by TELUS; therefore same coverage and TELUS has better, full customer service and guarantees no plan change for 24 months, I'd rather spend a few more $/month to have that guarantee for 2 years if it's not guaranteed on Koodo.
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Ahmad

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That's very fair. I would do the same in-fact
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Jonathan I, Mobile Master

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You're reading too much into it. They won't change your plan as long as it's active on your account, Tab or not.
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Ahmad

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Except that Koodo could try to enforce it if it is in the terms if they want to, even though historically they never have. To be fair, Jonathan, Carriers pull the fine print out and use it whenever they need to and just in case, I wouldn't want such a clause in there.
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Paul Deschamps, Mobile Master

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From the in market wording I'm wondering if it means that you can change your plan yourself but you can only change your plan back to the plan you changed from if it's available or in market still. I think they just wording it as Koodo because they or their systems can not change it to a plan that's not available and this part of the contract is being compared to something that has nothing to do with what your thinking as in it has nothing to do with the 2 year term guarentee at all.
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Koodo Customer

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"Price Guarantee
At Koodo, we like to keep things fair and simple. Koodo will not change your monthly rate plan charge or the services included in your rate plan withour your consent, as long as the plan is in market."

So you have the plan A for $50, then they remove this plan from their available monthly plans, then they bring in a plan named B for $60. Since your plan, A is not in market anymore, they can change it to plan B without your consent.
This is what I understand from those words. I sent an email to the CCTS, I'll wait and see what they say.
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Paul Deschamps, Mobile Master

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No they don't do that I've had my same plan for the last 2 years that the plan has not been available. Koodo never switches your plan and you can choose to switch your plan whenever YOU want to if a new one comes that fits you better but if nothing better comes you can juststick with your plan for as long as you want .
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Dave

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ok - the wireless code that comes from the CRTC is the law - it trumps everything

I work for Koodo and we have people that are on plans from when Koodo started - we call them grandfathered plans - we will not change the plan without your consent, and we will honor the details of the plan until you change it.

Now, if you call in for something else, and an agent looks at your plan and your bill information and suggests that you can save money another way, but we will not change your plan on you.
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Chad Burr, Mobile Master

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I can vouch for that. Both my wife and I are on grandfathered plans.
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Ahmad

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Most Koodo customers are. Just note though to "Koodo Customer" that Dave's words are not official and do not represent the opinions/choices of Koodo.

Most of us know that Koodo won't change your plan, but he wants an answer from an official rep.
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Jonathan I, Mobile Master

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Which Dave is - he just stated that he works for them.

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