Wireless Home Phone Long Distance provider ?

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  • Updated 3 months ago
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I'm interested in Wireless Home phone. My current Long Distance provider is other than my home phone service provider. My question is, can I keep my Long Distance provider with KOODO Wireless Home Phone ?
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OrangeHoney

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Posted 3 months ago

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David, Mobile Master

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Depends. If automated, likely no. If you dial a special number, yes.

Of course, Koodo WHP includes Canada-wide long distance in the base price.
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Bernard, Official Rep

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If not Canadian calls, what country are you calling that’s important and what rate are you paying per minute?
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Dennis, Mobile Master

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Who is your long distance provider?
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OrangeHoney

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It shouldn't matter as to who, rather the question is whether you can keep your long distance provider with Koodo Home Phone service.

Also no access number or special number is required before dialing international long distance calls. I know, Canadawide long distance calls are covered under my mobile phone plan.
(Edited)
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Dinh, Mobile Master

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hi  OrangeHoney,
Who is your long distance provider? I would check with them to make sure they are compatible with Koodo/Telus network.

Normally, it should be fine.
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Dennis, Mobile Master

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It matters because it depends on how their long distance plans work
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OrangeHoney

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Long Distance Provider is Startec Global Communication.
Also, shall I loose ability to direct dial international long distance numbers from Koodo Home Phone ?
(Edited)
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Robert, Mobile Master

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I know some long distance providers offer a toll-free number to call when this feature is not supported by the home phone, you could ask.
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Goran, Mobile Master

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Indeed. Unlimited Canadian calling means you can call a toll free or local access numbers without issue if it comes to it.
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David, Mobile Master

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You can dial international numbers directly, but you would be using Koodo’s calling plans. It is pretty much the same as if it were a cellphone.
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Dennis, Mobile Master

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From my reading you might need to switch from your Direct Dial to Cell Connect, but they would be better to answer that.  

What long distance calling do you require and how much is it with Startec?  We would be able to compare that with the cost for Koodo to make those long distance calls and you can do a comparison for what is best for you
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Dinh, Mobile Master

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@OrangeHoney: I believe you are ok to call as usual. However as Koodo wasn't your LD provider, then you need to confirm with them.

I guess you are using the Direct Dial service from startec http://www.startec.com/ca/en/support/faq/direct-dial They didn't mention anything about the carrier change there, I assumed they only need your number and your authorization to redirect your LD calling through their server.
(Edited)
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OrangeHoney

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Yes, Direct Dialing it is. I just spoke with a Koodo rep. He mentioned that WHP is cellular based home phone service and is different from landline service. He also mentioned that after switching I may loose direct dial feature and may have to dial special access number prior to dialing long distance call each time, which I don't prefer.
(Edited)
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Dinh, Mobile Master

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I knew one person using startec and on cellphone for years. When that person changed carrier (not to Koodo though), she didn't have to do anything. However, I could not confirm you case, I would suggest you contact Startec directly. The Koodo agent might not be aware of it.
(Edited)
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TJ Smith

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OH, I can confirm the infos; you need to dial the access number every time. I have the WHP @ the hunting cabin and I use "Vonage"; with Bell I just pick-up and dial but now I dial my 1-800 number then the international number.

There's a way around though, login the account of your LD provider and assign a "local" number to the people you call often abroad (if possible). That way you just dial that "locally assign number" to call the person abroad.

Good luck

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