will my bill be the same price when I suspend my account?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I've suspended my account after dropping my phone in water, I tried all the tricks to dry it out, no such luck. but I thought my bill would be much less after suspending it, its actually higher than usual, I know the phone isn't being used, so it cant be accumulating data charges or anything. I'm very confused. I am also not sure of my options for replacement? I have a balance of $200 on my tab still, but I need a new phone, can a representative please help me?

please don't tell me to call in, as I do not have a working phone.
Photo of Ashley Forrest

Ashley Forrest

  • 70 Points
  • sad and confused

Posted 4 years ago

  • 1
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
Well your existing Tab balance needs to be paid off in order to get a new phone. You can do it in Self Serve or go a kiosk that offers Koodo and have them send it on your next bill.

I don't know why your bill was higher; suspension of service keeps the plan the same but blocks anyone from using your SIM so you don't get charged more. Check page 3 to see what happened.

When you do go to the store, ask them to call channel support and see if Koodo will lower your Tab balance. If you've had good payment history, they will usually drop it by 25 to 50 bucks.
Photo of TheCanadian

TheCanadian

  • 660 Points 500 badge 2x thumb
The bill would stay the same.
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
No. Suspending the account doesn't stop billing. She will be charged your regular rate plan.

The only other option is seasonal hold for $15/month but her still would still increase.
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
Suspending your account DOES NOT stop billing. The only way to stop billing is to cancel your account.

Unfortunately, this is a community forum to ask general questions. If you want to review your options, you must call into Koodo at 1-866-995-6636. Ask to use a friends phone or something. Or you could go in-store and a rep can help you out there and you can call Koodo at the store.

This conversation is no longer open for comments or replies.