How do I retrieve my password/pin?

  • 6
  • Question
  • Updated 4 months ago
  • Answered
  • (Edited)
entered my pin and password and keeps kicking me back to do it all over again ...... getting pissed !
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John Gallagher

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Posted 3 years ago

  • 6
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Dennis, Mobile Master

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Where are you doing this?

Is this in self serve and what are you trying to accomplish overall?
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Bob Finn

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i forgot my password
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rikkster, Mobile Master

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Hi Joan,

Are you talking about logging into self serve and not seeing the 'forgot your password?' link, or have you forgotten the password to your phone?
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Celie Parsons

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I have a new phone and it says I'm entering an incorrect password, this is not so. I have used the same password for years. If I can't get this fixed, this phone is useless to me. Is there no one at this company to speak with.
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Mayumi, Mobile Master

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What phone do you have? Is your new phone from Koodo or someone else?
Are you trying to access to your phone or self serve account?

Please use this link to start a new post including those information.
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Lorraine Clements

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I am trying to access Self Serve.  The previous password I checked the box remember me.  I changed my password today and received koodoo notification that it was successful but when I go through self serve it tells me something is wrong.  Not only that when I do a show on the password it is a real old one that shows.  HELP.
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Allan, Mobile Master

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Clear your history and saved passwords and what not. Then when you go to login type your current password in.