Will not let me make a payment

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  • Updated 2 years ago
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Trying to pay my bill but it will not let me get past step one of the payment phase.
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Glenda Levesque

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Posted 2 years ago

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Chadwick, Mobile Master

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If your using a credit card, be sure that the address on your Koodo account, matches the address on the Credit Card .
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Bernard, Official Rep

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I see you logged in Glenda. What error message did you get?
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Dano Brisson

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I'm getting the same error - The transaction didn't go through. Please re-enter your information or try a different payment method.; This message appears as soon as I click "Next" under payment amount.
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Chadwick, Mobile Master

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If you guys have online banking its just as easy to pay there if not easier. Just add it to a bill payment and away u go.
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Bernard, Official Rep

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@ Dano.....hmmmm strange, let me look into it. That said you can pay by dialing 611 from your phone. It's just as easy. Coyuld you try to see if works?
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Dano Brisson

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Was able to make payment through 611. Thanks!
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Barbara Bruederlin

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I am having the same issues as Glenda. The payment system seems to be broken.
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Chadwick, Mobile Master

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Try paying through dialing 611 on ur phone.
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Ernie Wiebe

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I am having the same issue "The transaction didn't go through. Please re-enter your information or try a different payment method"
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Bernard, Official Rep

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We did receive your payment Ernie. You should have gotten an email confirmation as well regarding it.
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Rajiv Roy

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I having the same issue. I am not able to pay my bill. 
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Chadwick, Mobile Master

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Hi Rajiv,

Please try and make payment through *611, or add your account to your online banking payment options.
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Barbara Bruederlin

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After logging out and logging back in, I was finally able to proceed with payment. So the system seems a little hit and miss.
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Bernard, Official Rep

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Did yo use the same card the second time as well Barbara?
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Barbara Bruederlin

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Yes, I did.

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