will Koodo provide software updates to unlock phones?

  • 1
  • Question
  • Updated 6 months ago
Will Koodo provide software updates to unlock phones?
Specifically the LG G5.
Photo of James


  • 2,682 Points 2k badge 2x thumb

Posted 6 months ago

  • 1
Photo of Allan

Allan, Mobile Master

  • 65,142 Points 50k badge 2x thumb
You have to contact Koodo with your imei number and they will give you an unlock code to unlock your phone.
Photo of Robert

Robert, Mobile Master

  • 108,758 Points 100k badge 2x thumb
Is it even possible to have a software update to unlock a phone? 
Photo of David

David, Mobile Master

  • 96,000 Points 50k badge 2x thumb
I believe the question is: "Will Koodo provide software updates to unlocked phones brought to Koodo from another carrier."

At best, they will offer updates to models that have sold in the past, but it may be the original carrier which actually pushes the update to phones, based onIMEI.
Photo of BobTheElectrician


  • 69,428 Points 50k badge 2x thumb
For Android, it's the original seller that provides brand-based software updates, as well as mandated free unlock codes. There is no requirement to be connected to any specific mobile data network. The updates can be done any time you are on wifi (System => About phone => Update Center), but you must contact the original vendor for unlock codes.

Most carriers have some unique features that are tied to the operating system. On my unlocked T-Mobile G3, I still receive updates to T-Mobile TV and my selectable calling options include voice over LTE and wifi calling even though I will just get an error trying to use these with Koodo. There is also no guarantee that if Koodo does implement these features that they will work with my handset since I will not receive the Koodo software update.

You still have the option of using a third-party service to unlock any Android set for under $10 on ebay or Kijiji if the original vendor does not cooperate (free unlocking is a Canadian, not American policy).