Will I get charged to call customer service to dispute my bill?

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  • Updated 3 years ago
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Received a hefty bill this month and am really pissed that I never received an alert that I was approaching my airtime limit. I thought I had set up a notification, but now realise that this feature on self-serve is only for data usage. I want to call customer service, but just saw that I may be charged to speak with someone. Is that right? Am I wasting my time? My personal phone is with Fido and I always receive a text alert as I get close to maxing my minutes.
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Isabelle Sayed

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  • frustrated

Posted 3 years ago

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Dennis, Mobile Master

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There is no charge to call Koodo customer service.

They only charge you if you get them to do something that you could do on your own on self serve
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Isabelle Sayed

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That's a relief - thank you! :)
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Do you not use their app to keep track of your minutes? It's really good.
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Robert, Mobile Master

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This idea has been suggested some time in the past


Support it here!

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