Received a hefty bill this month and am really pissed that I never received an alert that I was approaching my airtime limit. I thought I had set up a notification, but now realise that this feature on self-serve is only for data usage. I want to call customer service, but just saw that I may be charged to speak with someone. Is that right? Am I wasting my time? My personal phone is with Fido and I always receive a text alert as I get close to maxing my minutes.