Will I get $10 credit on my first bill?

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I was told in the store that I will get the $10 credit in my first bill, but the customer service in the phone told me that it might be applied starting the second bill, but it maybe in the first bill. The main reason why I joined Koodo was for $10 off for 12 months
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Posted 1 year ago

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Photo of Ken


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I got the same answer when I opened another line 4 days ago. Suggest to wait for the next bill which should show the details. Hope it helps.
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Mathieu, Mobile Master

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Hi Sagith,

As long as you brought your own device to Koodo, you will get the 10$ credit however, it might take 2 to 3 billing cycles before it appears on your bill. It will not be on your first bill
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Goran, Mobile Master

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You can send a private message to Koodo's Facebook account asking about the refer a friend credit. There's a specific process that MUST be followed to get it, or Koodo will not give it. It's likely (not saying exactly was the case nor does it justify not getting an answer as to why it never showed up) that the person didn't use the referral to open a new line by mistake or somehing else to that effect.
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Mathieu, Mobile Master

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For the refer-a-friend, there are several conditions that have to be met for it to go through. You need to refer the friend before they activate with Koodo, once they activate then they need to accept the offer and validate it, and wait the period of time. If they did not properly complete the offer or cancelled before 90 days then you would not of received the credit.

Also, Mobile Masters do not work for Koodo we are users just like you.
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Ranjan, Official Rep

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Hey Conor - does your number end in 76? If so, I don't see an account created on koodo.com/refer. Did you or the person you referred ever create an account? This is the only way to initiate an official referral and get the referral credit on your account. I would assume the rep at the store/kiosk you went to would have mentioned this, but if not, that's unfortunate. The good news is that you can gain referral credits at any point by creating an account on the site mentioned above and sharing your referral code. 
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Does this mean that it will be applied for 12 months from the first billing cycle it’s applied to
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Mayumi, Mobile Master

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If you have same promo above, then yes. It should applied for 12 months after theifirst full billing cycle.

If you have more questions, please create your own post with more info. So we can help you a little easier :)

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