Will I be losing positive Old Tab balance if I upgrade to New Tab?

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  • Updated 2 years ago
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Hi, I have accumulated a positive tab of 150$ because I had my own phone when I started using Koodo services. I have an old plan (about 2012 plan) and now want to switch to a new plan which requires me to accept the New tab conditions. Though, when I go through the process, I get this message and I'm asked to accept the conditions : I agree that with the new plans I don't earn positive Tab or get a 10% discount on my plan.

My question is : if I accept those conditions, will I be losing the accumulated 150$ or that message just means that I won't anymore be accumulating a positive tab but I will keep that 150$ to my account for when I'll be buying a new phone?
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Posted 2 years ago

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Nabil, Employee

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Hey Jerome,

If you accept those conditions, you won't lose your positive points. You'll keep your points until you decide to buy a new phone with your points.


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