Will changing my phone number help stop getting billed for a monthly susbcription fee?

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  • Updated 3 years ago
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I have been billed for 9.99 monthly music subscription apparently since July. I called customer services and they told me its from Rdio app, which I dont recall subscribing to. They told me to go to their site and cancel the subscription. The problem is it appears I had subscribed with my old email account which I dont have any way to access (to either the hotmail or Rdio account) since I forgot my password a long time ago and I never found the way to get it back. I tried emailing Rdio but im forced to open an account with them and I do not want to do that as im scared i will somehow get charged twice. 
My question is: If I change my current phone number, will the 9.99 fee stop appearing on my bill?? I asked another agent this question and he said he didnt know. Or is there any other way to stop this??
PLEASE HELP... i know 10 bucks is not a lot but i dont want to get charged for something Im not even using. 
Im quite happy with Koodo services, but if I cant get any help with this issue, Im afraid i will just switch to another competitor... 
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Gaby Mayorga

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Posted 3 years ago

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Spence

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Usually there would be a 1-800 # to call on your Bill beside the subscription charge.
If not ;
Then changing your phone # may be your best bet, no harm in trying.
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Raza

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I would have emailed them at info@rdio.com giving them notice to cancel the service. Quote last four digits of the account or card number and also give them my.new email and phone number. Give it a month and if they don't cancel the service then advise the bank to decline any payments to rdio.
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Billb

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Why not first start by getting back into your hotmail account by resetting your password
http://windows.microsoft.com/en-ca/windows-live/account-reset-password-forgot-faq

Then get into your rdio account.... Reset password if need be, they'll probably send a reset pw to your email account I assume
https://www.rdio.com/account/forgot-password/
(Edited)

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