Will boosters be lost if account expires?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
My first 30 days using koodo just ended today, my credit card was added to my account for automatic topup, but I did not have the automatic topup box checked off. I now checked off the box, and the account shows I will be billed today. Will I lose my minutes from the boosters/promotions I got? I cannot call to speak to customer service because being charged $5 for a simple question is ridiculous.
Photo of Mark

Mark

  • 82 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Hi Mark,

If you top up within 90 days, your boosters will all still be there. Only if you wait longer than 90 days, your account, plan, number and boosters will all expire. So no worries there :)

Just a heads up: You won't be charged $5 for calling CS, this is a persistent but pertinently untrue rumor :) You will ONLY be charged if you ask them to change something that you can easily do yourself in self service.
Photo of Mark

Mark

  • 82 Points 75 badge 2x thumb
Thank you very much

This conversation is no longer open for comments or replies.