wifi not working

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  • Question
  • Updated 4 years ago
  • Answered
since i shut my mobile data use i no longer can get the wifi to work what do i do ?
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Eleanor Bourgoin

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Posted 4 years ago

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Sophia, Mobile Master

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We need more information than that, Eleanor... what phone do you have? Have you switched on WiFi on your phone? What WiFi network are you trying to connect to?
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John Burke, Mobile Master

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What's your phone, Eleanor?
Disabling Mobile Data shouldn't have had any affect on your ability to connect to Wi-Fi.

Have you tried reseting the Wi-Fi from the back of the router?
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Jason Smith

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Yes, I would recommend that you turn your wifi router off and on then try to connect again. Also a battery pull or a hard reset of your phone usually works as well.

If neither of those work, try a full factory data reset on your phone.

If none of these things work, there may be a login error for your wifi network or the device is defective.

Good luck.

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