Wifi hook-up problem!

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  • Updated 3 years ago
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I'm a new Koodo customer with a new phone, and I am trying to hook it up to wifi and all it keeps saying is "Authentication problem" what do I do?
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Posted 3 years ago

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Sophia, Mobile Master

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Hi Ramona,

Are you sure you're typing in the WiFi password correctly? Refer to the manual of your router if you're not sure :)
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Chad Burr, Mobile Master

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I also like to tell folks to power cycle the router.
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Sophia and Chad Burr above are good starting points. Also put the phone into Airplane mode, power cycle it and then turn airport mode off the refresh the radios.

Beyond that, it's helpful to know the model of phone and router.

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