Wi-fi vs Data Usage

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I just got a text from Koodo saying that I'm at 75% of my data usage for this billing cycle. I've been using my phone on my home wi-fi network almost exclusively, but clearly it's been counting as data... I just disabled mobile data off for now, and I'm still able to use the internet, so the wi-fi connection is still working. Is there something I'm not getting, here?
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Tinneal

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Posted 4 years ago

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Dennis, Mobile Master

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Wifi does not count as cellular data being used. Disabling your mobile data should stop cellular data and prevent overage charges.

At some point you must have used your data to trigger the 75% text notification. Go onto your self serve to check your data usuage
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Tinneal

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I know exactly when and were all my data usage has gone. I downloaded a very big app last night that ate up enough of my data to trigger the text alert. I didn't budget it into my over-all usage because I thought I was on my wi-fi network, and not the data plan.

My concern is that my settings have been showing that I was connected to my home wi-fi. I didn't know it would use data when wi-fi is available, and although this is my first smart phone, I don't think it's normal to have to enable mobile data every time I go out, and disable it when I get home. I could have sworn there was a setting where it would only use data if no wi-fi networks were available.
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Rocky Balboa

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It's always a good idea to disable data when connected to wifi. When data is enabled and your connected to wifi as an example, you stream netflix. Then, you step outside your wifi with data enabled won't drop your data connection because the cell will automatically grab the tower if no wifi is available which makes it seem like you were connected to wifi the whole time. I know its sounds annoying to turn/off and on your data but it prevents this from happening.
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Dennis, Mobile Master

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To prevent this, you could change your settings so that you can only download apps on wifi. I have that set on my iphone
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Tiffany Fowler

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This happened to me as well. I was connected to Wifi but Koodo charged me for data. Connected to Wifi or not they still track your usage and you are still charge. I had concerns that even though I was connected to Wifi I was still being charged by Koodo, which is being double charged and a manager at Koodo actually confirmed my suspicions on this when I brought it up. Connected to Wifi you are still being charged for data
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John Burke, Mobile Master

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When connected to working Wi-Fi you're not being charged for Mobile Data and the data isn't/can't be tracked since it's not using Koodo's network.
Not sure who you spoke to, but that simply isn't the case.
An example of when that would happen is if you receive an MMS while on Wi-Fi it might briefly disconnect you from Wi-Fi to grab the MMS & in that brief moment some Data will be used.
Another way it could happen is if you briefly lose Wi-Fi signal.
However, if you never lose signal & don't do MMS while connected to Wi-Fi, you're not using Mobile Data & therefore Koodo cannot be tracking your usage.
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Robert, Mobile Master

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Also, make sure you don't have this Android option enable that when you have bad wi-fi signal, it starts using data! It can be found in the advanced part of the wi-fi settings
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Robert, Mobile Master

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Joelle Taylor

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I had the salesperson shut off the data when I got the phone. And I only turn it on to accept pics that have been sent which has maybe been 3 times, yet I apparently have used all my data for the month. That makes no sense. I turn off the data as soon as I've received the picture. I always just use the home wifi.
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Dennis, Mobile Master

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Apps can update in the background very quickly (especially on LTE) whenever you turn data on. I swear I downloaded an 85MB app in what seemed like just a minute (ok it might have been a couple of mins).

My recommendation is to ensure you are connected to a strong wifi signal (even if there is no active connection to the internet on that wifi). Then turn on data to do your picture messaging and please remember to turn the data back off.

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