Why wont my Samsung Galaxy Ace 2 turn off or charge?

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  • Updated 5 years ago
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Hey, last christmas my Dad bought me a phone (samsung galaxy ace 2) so he could talk to me while I was at my Moms. Great plans by the way, the Christmas special is awsome! For The first month of the summer break, I came back to my dads. I never had troubles with the phone before, and last night I plugged in my phone and everything seemed fine. But this morning, I came to my phone to find it turned on by itself and it had 2% battery, less than it started with. I figured that I just didnt plug it in right and didnt turn it off anyway. I plugged the charger in multiple spots and even tried other samsung chargers, and still no connection. On top of that, every time I try to shut the phone off, it automatically turns back on right away. So I thought maybe I could reset it by removing the battery, but I left the charger plugged it. The phone stayed on. I thought it was weird, then I took the charger out and took out the battery again and itb turned off. So why won`t my phone turn off or charge? It clearly is getting power if it ran without battery.
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Brandon Saunders

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Posted 5 years ago

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Dennis, Mobile Master

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If you got it last Christmas it should still be on Warranty. Take it in to get it repaired
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Hi Brandon, Dennis is right! The best is to bring it to a Koodo store: http://koo.do/locator123. The rep will check your phone and sent it for repairs. You can even get a loaner phone (for a $150 refundable deposit)! If you don't live close to a Koodo store, call us at 1-866-995-6636 and select option #6. You can find more information about our warranty and repair process on this link: http://koo.do/JVO5Mk. Thank you!

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