Why won't koodo accept my credit card to make a payment? I have checked everything and it still won't work?

  • 2
  • Question
  • Updated 4 years ago
  • Answered
I'm trying to set up my credit card to make payments on my account and I am continuously getting denied. It's a Canadian credit card, not close to expiring and the addresses match. I've tried multiple times and still nothing. What else can I do?
Photo of Ashleigh Woods

Ashleigh Woods

  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 2
Photo of Myke

Myke

  • 45,090 Points 20k badge 2x thumb
Is it a Visa debit card? Those aren't accepted by Koodo. Otherwise call Koodo and see why it's not being accepted.

The name also has to match.
Photo of Ashleigh Woods

Ashleigh Woods

  • 90 Points 75 badge 2x thumb
No it's just a regular visa and thanks!
The names match as well :S
(Edited)
Photo of Myke

Myke

  • 45,090 Points 20k badge 2x thumb
Then give Koodo a call and see.
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
Koodo has to register your card. It's the extra step they took to prevent credit card fraud.
Photo of Myke

Myke

  • 45,090 Points 20k badge 2x thumb
Registering isn't always required. The information does have to match what the credit bureau has on file

This conversation is no longer open for comments or replies.