Why should I have to pay for my plan if...

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  • Updated 5 years ago
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Why should I have to pay my phone bill if I do not get a loner phone, and I cannot use my phone while its away for repairs for 3 weeks to 4 weeks? Why am I paying a full month worth of my plan when i'm going to have it for 4 days of my billing cycle, if its returned when they say it will be?
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Shelby-Anne Tilker

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Posted 5 years ago

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Scott Campbell

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Hi Shelby - I think they'll give you a replacement phone while yours is being serviced?
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Paul Deschamps, Mobile Master

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They will give you a loaner phone until you recieve your phone back from repairs. The loaner will not cost you anything as long as its returned in the same condition as you recieved it in.
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Chris Petersens

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It doesn't take that long to fix a phone. I got mine back in a little over a week.
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Jorden, Mobile Master

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The reason being is you have the option of taking the loaner phone. Saying no doesn't end the monthly obligations/plans.
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John Lee

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If you said no then that meant that you were fine not being able to use your service but you're still paying for it or you have another device you can use. Why not accept the loaner phone? As long as you return it in the same condition, you are good.
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Shelby-Anne Tilker

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I can't do their deposit or im taking money out of my rent and bills. That is why they won't provide me with a loner phone, any other company will, so right now I think I am cancelling with Koodo because this is ridiculous, and they admitted that it's there fault that it screwed up not mine. They said they screwed something up with the sim card as well and they admitted to it. Therefore I will NOT pay for a loner when its their fault, and I can not pay for a loner or it comes out of the rent.
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Myke

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They are wrong then as I got confirmation that there is no charge for the loaner phone, in warranty or out.
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rikkster, Mobile Master

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Is your phone still under the manufacturers one year warranty Shelby?
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Shelby-Anne Tilker

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Yes. I still have eight months warranty left.
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Tayeb A, Employee

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Hey Shelby-Anne, we’ve listened to our customers feedback here and I’m happy to confirm that you no longer have to pay for a deposit. Can you please tell us which shop you visited? Thanks
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Chris Petersens

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Customer service told her over the phone.
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Zaphod Beeblebrox

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Shelby, there is no charge for a loaner phone. Read the details Chris mentioned above....
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rikkster, Mobile Master

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There is nothing written regarding loaner phones if the device happens to be out of warranty. If this is the case, I believe there's a charge for a loaner device.
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Myke

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Shelby, I am in Tech Support for Koodo. The charge for the loaner phone has been removed for at least 2 months. Whoever you talked to is MISINFORMED.

There is NO charge for a loaner phone. The only time there is a charge now is if there is damage to the phone.
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rikkster, Mobile Master

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Considering you're under warranty, the Koodo rep informed you incorrectly. The charge for a loaner phone was dropped a few months back. I think one of the official reps here should step in to try and resolve the matter or at least have a chat with the store/rep that gave you this incorrect information.
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Myke

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Already confirmed it Rikkster :).
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Chad Burr, Mobile Master

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We think alike rikkster. Posted right as you said it.
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Timo Tuokkola, Mobile Master

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The charge was removed July 14, the same day the new tab plans were introduced.

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