Why should I have to pay my phone bill if I do not get a loner phone, and I cannot use my phone while its away for repairs for 3 weeks to 4 weeks? Why am I paying a full month worth of my plan when i'm going to have it for 4 days of my billing cycle, if its returned when they say it will be?
I can't do their deposit or im taking money out of my rent and bills. That is why they won't provide me with a loner phone, any other company will, so right now I think I am cancelling with Koodo because this is ridiculous, and they admitted that it's there fault that it screwed up not mine. They said they screwed something up with the sim card as well and they admitted to it. Therefore I will NOT pay for a loner when its their fault, and I can not pay for a loner or it comes out of the rent.