Why isn't Koodo recognizing the answer to my security question?

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Why isn't Koodo recognizing the answer to my security question? I have given the correct answer and it keeps telling me I have answered incorrectly!
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Mg Jaraway

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  • frustrated

Posted 5 years ago

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Sophia, Mobile Master

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Aye, you will need to call Koodo then, they will ask you some questions only you could know (address, date of birth, etc)... and they will be able to reset your security question for you.

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