Email and password for Self Serve is invalid

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  • Question
  • Updated 5 years ago
  • Answered
  • (Edited)
every single time i put in my correct email and password it says it invalid. so i call and make sure and they say oh yea yea we'll do this and that and it works....until next time
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stella kagrimanyan

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  • so annoyed

Posted 5 years ago

  • 3
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Timo Tuokkola, Mobile Master

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Might sound like a stupid question, but exactly what steps are you taking when you sign in?
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stella kagrimanyan

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i just go to prepaid self serve, enter the email, then the password. doesnt work
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Marcus Fenix

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And what web browser are you using? You won't get very far with Safari.
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stella kagrimanyan

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chrome
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Sophia, Mobile Master

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Hmmm very strange, I use Chrome too, and I'm on prepaid as well. I've never had any problems.
Have you considered LastPass for your login woes? That's what I started using and I haven't entered a wrong email address or password ever since :D
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stella kagrimanyan

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not quite sure what that is.... i caled koodo, apparently theres a website glitch
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Sophia, Mobile Master

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Hmmm right now??? Not for me... I went to
https://prepaidselfserve.koodomobile....
Entered email address and password... and I'm in as we speak.
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Vincent

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Hey Stella!

Were you able to connect to Self Serve?

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