Why is that I'm seeing the last bill that I have paid on my current bill?

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  • Question
  • Updated 3 months ago
  • Answered
New bill?
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Eliezer Quiñones

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  • cunfuse

Posted 4 years ago

  • 3
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Chad Burr, Mobile Master

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Does it show you paid? Is this your first bill?
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Harry Lark

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I paid last months bill aug 2-2017 but its say i still owe it on my new bill
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David, Mobile Master

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When is your bill due? The payment may have been received after the new bill was generated.

August 2 is nearly two months ago.
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Harry Lark

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thank you
I paid our bill due Jan. 5 2018 on Dec 22nd 2017 $107.35. Koodo said it was not received. Our bank resent $107.35 Jan. 10th. It was shown as received on Jan. 12. Now it says we owe it. Why would billing return that payment. It was paid through our bank. This needs to be seriously investigated as our Bank said you received it. Someone on your end screwed up. Take it off our bill immediately.
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Chad Burr, Mobile Master

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Kate can you start a new discussion please.