why i can't log into koodo mobile by my phone? and i got a message that my e-bill's ready, but i didnt get it .

  • 5
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

hi , i bought koodo usim about a month ago,
i choosed to get e-bill ,, so i already register koodo account .
But i cannot log into koodo mobile app. it says The username and/or password entered are incorrect. I definetly do have account ,and i can login through koodo website.
even though I got a message that my e-bill is ready, i didnt get the bill yet,
it seems im not be able to make a payment and all self-service..
i can't even view my e-bill. how can i see?
oh,, and when i loged in, there is something profile tab, and keep asking me to change my e-mail address .
i have no idea with this. what should i do? i guess i need to solve these problems before pass the paying date. i feel really fraustrated about it. why is it so complicated ......im confusing now.
So there are 2 questions ..
1. why i can't log into koodo mobile app through my phone?
2. i didnt get my e-bill, and i cant use self-service.

now all i can do is just log in through koodo website.

so sorry for long writing, Thank you for your time. :)
Photo of jamie

jamie

  • 120 Points 100 badge 2x thumb
  • confusing

Posted 5 years ago

  • 5
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 140,132 Points 100k badge 2x thumb
You are setup as the account manager instead of the account owner. You'll need to call customer service to get it fixed. No you will not be charged.
Photo of jamie

jamie

  • 120 Points 100 badge 2x thumb
Thanks , but i dont get it :(
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 140,132 Points 100k badge 2x thumb
Account managers must be approved by the account owner before they get access to the account. If the account owner login doesn't activate properly, usually due to a typo in the email address, then all subsequent attempts to setup a login get setup as managers, with no owner to approve them.
Bottom line, call customer service and tell them what's happening and it'll be fixed in under 5 minutes. If you don't call in, it won't get fixed.
Photo of jamie

jamie

  • 120 Points 100 badge 2x thumb
i see,,,thanks very much. im gonna try to call tomorrow then. :))
That's the only way huh
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,560 Points 100k badge 2x thumb
Yes that's the only way

This conversation is no longer open for comments or replies.