why has my bbm stopped working on wifi? i have data added, wifi is on and connected, but bbm doesnt work

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  • Updated 5 years ago
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my wifes phone is on the same account, and hers works
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Simon Robson

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Posted 5 years ago

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Chad Burr, Mobile Master

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What BlackBerry do you have?

If you don't have a BlackBerry 10 device (Z10, Q10, Q5) then...

Did you recently change your plan? When you did, did you choose the BlackBerry specific version of your plan?

Did it ever work when on koodo network? Does it work now on Koodo's network?
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Simon Robson

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i have a blackberry bold 9900, i recently removed the blackberry data access and then re added it again and that was about a day ago
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Chad Burr, Mobile Master

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Okay so you probably need to register the phone again

Turn off wifi.

Go to options, device, advanced system settings, host routing table,

Hit the BlackBerry logo key and choose Register now

After that's done restart your BlackBerry

Let me know
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Simon Robson

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perfect :) thanks so much for your help :)
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Chad Burr, Mobile Master

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So it's working? Great! Have a great day!
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Simon Robson

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yes its working great :) thanks again and have a good one

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