why has Koodo started to charge $5 for Data when I don't have data?

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  • Updated 4 years ago
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Koodo has started charging $5 for Data. There was no notice given. How can this happen?
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Greg Masson

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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You have a talk and text plan which includes a pay per use format for data which is $5 for the first 25mb of data used.
If you don't want to use data at all then you can go online to your self serve account or call customer service and have a data block placed on your account. However if you do that you won't be able to send mms (picture messages) as data is needed to send and receive them but your not charged for that data. If you have any apps you haven't signed out of when you leave a wifi connection your phone will use data to receive notification of something like a Facebook message or if you have widgets placed on your homescreen that update over a data or wifi connection.
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Jonathan I, Mobile Master

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Just one note: data block is not in Self Serve. It can be enabled during activation/redemptions or you have to request it from customer service.

I've submitted a suggestion to enable it in SS.
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Myke

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The current pay per use data rates is taken from the old Data Saver addon.

This has been on going for the last year at least.
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tshooz

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If you purchased a new phone they all have data unless its a flip phone. All you have to do is turn off the data or like suggested above call Customer Service and have it blocked from future accidental use.

I had two family member that upgraded to smartphones and thought they didn't have data on their phones when actually the data was turned on. They assumed because they took a plan without data that it was somehow disabled from working on their phones.
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Ivan, Mobile Master

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A feature phone like a flip phone is capable of using data as well.
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Myke

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While true, its takes more effort for data to be used on a flip phone. Such as actively going into the browser.
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tshooz

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A flip phone usually doesn't have apps running in the background which would make it difficult to use data unless like Myke mentioned you go into your browser which i forgot. I don't believe flip phones have apps.
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Myke

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The LG A341 doesn't even have an app store to download apps iirc.

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