why don't I have access to the LTE network with my unlock iphone 5s that has a 1g data plan?

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  • Updated 5 years ago
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why can't i have access to the LTE with my iphone 5s?

Its an unlock iphone 5s with a 1g data plan.

I only have access to the 3g network...
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Alex M

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Posted 5 years ago

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Xavier

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1. Did you check your coverage?
Whether you brought your phone or purchase it through koodo or not, it will not prevent you from accessing LTE.

It might be a coverage related issue.

Go to general > Cellular > Enable LTE.
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Paul Deschamps, Mobile Master

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Beat me to it Xavier :-( ;-)
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Paul Deschamps, Mobile Master

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Are you in an area that has LTE coverage? If not you wont get it

Is your phine set to LTE? Go into the settings and turn it on
Make sure you have an LTE compatible SIM Card as well.
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Alex Marcil

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Well I didn't really get to choose .. I just bought a regular nano sim at a koodo stand. My 3g cellular data works well. Are you sure that the fact that my iphone is unlocked dosent have something to do with it?
Thank you for your help!
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Xavier

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Nope, it has nothing to do with it. It should work.
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Alex Marcil

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Ok, snd where can I fin coverage info on the wbesite?
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rikkster, Mobile Master

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Alex Marcil

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Yes i'm in a 4G LTE area
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Xavier

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Alex Marcil

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The 3g sign is still showing up
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Xavier

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If you are under LTE you should be getting anything in between 12 – 25 Mbps
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Xavier

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Hard to tell. You got 3 signal bars. 9MBPS which is more than average HSPA+ or 4G. You might be at the edge in between 4G and LTE.

I can tell your download speed is higher than 3G and HSPA+ you are close to LTE.
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Alex Marcil

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Okk , its just weird that i never get the LTE sign at the top..
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Xavier

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Ivan, Mobile Master

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Is it an unlocked North American model? If it's an European/Asian GSM model you may not have the correct LTE bands.

If you do have a domestic model and are within the LTE coverage area, try doing a network settings reset (Settings > General > Reset > Reset Network Settings). Your phone will reboot (all WiFi network preferences will be forgotten so make sure you have all the necessary passwords).
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Alex Marcil

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Well i bought it online on the canadian apple store so i think so.
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Alex Marcil

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Allright , thank you!
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John Lee

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Feel free to respond back to what happens. We want to help you to the very end.
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Alex Marcil

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I tried connecting ti LTE in Montreal and it worked but than a couple hours after in the same building I was still getting 3g network. Could this reception problem.
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Alex Marcil

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*Could this be a reception problem? The two test at the top where done at the same place and there is a huge difference.
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Zaphod Beeblebrox

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Quite possibly. Once you go inside, there could be a variety of things that can interfere with the signal.

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