Why does it take so long to post a bill?

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  • Updated 5 years ago
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It seems to take a very long time for Koodo to send a bill by email. Even to look at the account online it seems to take up to ten days. Right now my account says 25 days to my next billing, when they have posted the last one yet. Most places send the bill right away I think. It seemed snail mail was faster! There is room for some tightening up I believe.
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mb1952

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Posted 5 years ago

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Mo D.

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It takes a few days (upto 10) to finalize your bill. It is 30days per billing cycle, at which point they start processing your bill to send to you.
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mb1952

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The question remains: Why does it take ten days? Are they not computer generated? When we had the old Telus land lines, they had the bill out and delivered via snail mail in about three days. What has happened that they cannot be more responsive now?
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Myke

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It takes 5 days for the bill to post on the account. 5 days after the end of your billing cycle your bill is ready for viewing. Last month, Koodo's systems had difficulties in sending out the NOTIFICATIONS.
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Chris Petersens

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The question is....why are you in such a rush to pay your bill? :-) I never pay anything prior to the due date. Let money work for me rather than someone else. :-)
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John Lee

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I can't do that anymore... I usually always forget and then next month's bill shocks me
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mb1952

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Thanks, Mike, for the extra info. It has been six days so far and it is a no show up to now. Perhaps later today it will appear. Thanks also for the NOTIFICATION info. I was wondering last month if I didn't get one or had somehow missed it.
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mb1952

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I disagree Mike, which is why I posted in the first place. Self-Serve says my balance is $0.00 with my billing period ending six days ago. It also says, "Usage info is currently unavailable. Please try again later." It will remain so until they finally post the new current balance. It is my contention that they should post it almost right away when the former period ends and there should not be this multi, multi-day lag. I know it will work out in a few days, but it is a poor showing for a professional company. Not at all sharp or crisp.
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Myke

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You're 100% sure of when your billing cycle ended? Because you may be confusing your bill due date as your billing cycle end date.
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mb1952

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Now that I think more about it, my new balance used to appear the day after the billing cycle ended. That has not been the case for at least the past two months. And yes, my billing cycle ended six days ago; double confirmed in Self-Serve where it says, "25 days until your next bill". I leave this thread now. It is going a bit sideways. I made my point in the original question, though it remains unanswered.
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Myke

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When is your bill due date?
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mb1952

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My bill and new balance have now been posted. I have now also received my email, 7 days after the billing period ended, My new due date is Jan. 2.
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mb1952

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No, Chris, that was not the question. The question is posted on top of the page. You are asking a totally different one. (But i will answer yours. If I owe someone money, I want to know as soon as possible. If somehow there is an extra charge that I missed, I want to know about it right away not suddenly just before it is due. I am quite crippled and money is very, very tight and arrangements must be made for any extra charges.I have lived at the poverty level, or just below, for many, many years. If the system that informs me of my bill is delayed or broken, then I make inquiry as to why. Thus my question. It is totally unrelated to your own which appears to be based on a false premise. But I do understand you.)

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