why can't koodoo just bump my plan up to the next if I go over minutes instead of charging a ridiculous amount per minute?

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  • Updated 4 years ago
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st Clifford

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  • very disheartened and broke.

Posted 4 years ago

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Myke

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Because that would be forcing a rate plan change, which Koodo is not allowed to do, as it has to be initiated by the customer. If you want to go onto a higher plan, you make that decision, Koodo will not do it for you.
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Chris Petersens

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You can track your minutes on their app on the phone. If you think you are going to go over and you can go up a plan size. If you have an old plan though you won't be able to get it back after, just plans that they currently have.

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