Why aren't toll free numbers not allowed in the 5 essentials add on?

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  • Updated 4 years ago
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I have 5 essentials. One of the most frequent numbers I call is a toll free number. (It is my work number) I found out that my minutes apply to this number, however I can't add to my five essentials. Why not?
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Kelly Neville

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Posted 4 years ago

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Daniel Kim, Mobile Master

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Toll free means no LD charges so minutes still apply
These are the number that can't be added to five essentials:
Your Koodo mobile number
Your voice mail retrieval number
Toll-free numbers
1-900 numbers
Numbers outside Canada
As for why, I can't say for sure, that's just the way things are at the moment :(
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Chad Burr, Mobile Master

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I would assume because calling cards usually have an 800 number and they don't want you to be able to assign it to a calling card. There is however a work around.

Skype2go will allow you to create a local number that you can assign as a 5 essential and then you can use that number to call your 800 number. Depending on where you're at, Skype2go will be as little as 2.99 per month.

Despite it being skype it uses no data.
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Jorden, Mobile Master

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I assume (but have no real knowledge) it has to do with preventing one of the following two scenarios.

US numbers

Calling card access services.

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