Why am I charged a Tab charge

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  • Updated 2 years ago
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Gerry Knight

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Posted 4 years ago

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Kristina V.

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Either because you put a phone on a tab to get it for $0 or a discounted price. Or you don't have the BYOD discount enabled so 15% goes towards a positive tab balance earning you the opportunity in the future to get a phone for a discounted price/free
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Daniel Kim, Mobile Master

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Are you on tab M or L?
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Kristina V.

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Is it a $5 (medium tab) or $10 (large) charge?
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Gerry Knight

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It is the $10 charge
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Jonathan I, Mobile Master

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So you're on Tab L. This would have been explained to you in store and it's on the paperwork that you signed.
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Dan Wood

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When I first signed up with Koodo years ago I received the phone at no initial charge and it was paid off over time by adding $15 off of the bill to my tab. I just bought an iPhone 5 on a special promo and was told I could use my tab. I expected this to work the same as with my original phone, Instead, I am now told I must pay $230 up front, and I never even received an email to that effect. I only found out because I expected the phone to arrive last week and I went in to check on the order status. I stioll can't find any reference to the phone purchase on the web site. Why am I required to pay it off in full now? I would not have bought the phone if I had known this. Is it possible to cancel the order?
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Ivan, Mobile Master

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I don't believe that it's possible to cancel a placed order, but you can return it for a refund once you receive it.

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