Why you are Kidding me?

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  • Question
  • Updated 3 years ago
  • Answered
You Send me message saying

Get 10% off each month!
Register for automatic top-ups and you will save 10% off the cost of your base plan when you renew it next month, and every month after that for as long as you keep automatic top-ups on your account. This is a limited time offer, so log in to your Self Serve account to sign up today!

But when I sign up, you don't give me. Why you are Kidding me?
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Deyong Zhao

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Posted 3 years ago

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Sophia, Mobile Master

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You will get it once your account tops up automatically, Deyong.
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Deyong Zhao

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I have setup Pre-authorized Payments this morning, and call Koodo to verify the 10% promotion. And I was told that the email I received regarding Promotion was sent by mistake. That is why I ask.
Thanks a lot.
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Sophia, Mobile Master

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Are you saying you are on a monthly plan, Deyong? In that case I guess you did get the email by mistake... sorry I assumed you were on prepaid.
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Deyong Zhao

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Koodo should know I am on monthly plan..., and i received the email.
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RudyW

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That email was sent by mistake. They did send a follow up email to apologize. Did you not get it?
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Deyong Zhao

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No I did not get it.
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RudyW

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Hmmm....that's strange. I did. Maybe it went into your junk box.
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Deyong Zhao

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Then Can you please help me to delete my registered credit card, I setup it because Koodo's mislead, and I can't delete it myself online.

Thanks.
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Dennis, Mobile Master

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You have to call Koodo to remove it

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