Why won't the Kodo app Let me sign up for preauthorized payments

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  • Updated 2 years ago
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Why won't the Kodo app Let me sign up for preauthorized payments?
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Stefan Navarrete

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Posted 2 years ago

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Sophia, Mobile Master

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What error are you getting, Stefan?
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Robert, Mobile Master

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Have you tried from a different browser?
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Stefan Navarrete

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When registering, a window pops up and says "we were unable to register your credit card. Please try again later." In another window its says that my Koodo address does not match my credit card's billing address. Maybe if i sync my addresses it will work, but where and how do I do that? 
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Mathieu, Mobile Master

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Hi Stefan,

The address on your Koodo account must match your billing address. You can make the change online on the selfserve website.

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