why wont my top up voucher work

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I've just bought a top up voucher for my phone I hadn't topped up in two weeks ago when it expired so now I cant call *611. I tried topping up on the koodo prepaid website and its not working. any suggestions that isn't going to cost me $5.00 to talk to customer service?
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Posted 3 years ago

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Taylor Upshaw

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if you're having errors with the site you can politely explain this to customer service and I'm sure they're overlook the $5 charge. No guarantees!!

Did the top up pin not work when you tried going through the automated system through *611? 

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