Why won't my tab come off my bill?

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  • Updated 3 years ago
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This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: positive tab mention

I have a positive tab balance, but koodo won't take it off my bill (as they currently promise to in their ads). They said it's because my plan is from 2011. I don't see why it's different, when I've paid my bills on time for 4 years...
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Andrew Mitchell

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Posted 3 years ago

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Mathieu, Mobile Master

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Official Response
Hi Andrew,

Positive tab balance was never used to pay off phone bills. The use of the positive tab balance is to be able to get more money off of the price of a phone whenever you decide to upgrade.