why wont my phone work. i logged into my acc and says everything is fine but i cant send or recieve any calls or texts

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  • Question
  • Updated 6 months ago
I just activated my phone On Dec 19th 2017 and it still wont work. it also says 2 different numbers. on my phone and on my acc on line. i need my phone as i have kids
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Erinmel Down

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  • confused and fusterated

Posted 7 months ago

  • 2
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Allan, Mobile Master

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Have you managed to get your phone working? If not let us know!
I have the same problem What can I do
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David, Mobile Master

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More detail about your specific situation might help, Diane.
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Mayumi, Mobile Master

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Can you start a new post using this link?
https://community.koodomobile.com/koodo/topics/new

What plan do you have? Postpaid or prepaid?
When did you sign up or was it working before...etc
We need those info to help you.
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Paul Deschamps, Mobile Master

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Try rebooting your device first of all and see if that works.