why wont my phone let me dial *611

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  • Updated 2 years ago
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Tammara Gough

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Posted 2 years ago

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Chadwick, Mobile Master

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Is your account active? Pre paid or post paid.?
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Tammara Gough

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3 mouths ago 
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Chadwick, Mobile Master

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Your account most likely is closed as it's been 90 days. You will need to purchase a new SIM and add vouchers to that.
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Tammara Gough

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when i dial *611 it says cellular network not available
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Tammara Gough

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what dose it mean when it says that
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Julie, Official Rep

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Hey Tammara,

It means that there is no longer any service on your phone. As Chadwick mentioned, after 90 days of inactivity, your account is completely cancelled and you would need to purchase a new SIM card and open a new account. 

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